B.1.5 Volunteer Conflict Resolution

In the management of Extension programs, difficult issues or situations will arise in which effective conflict resolution is required.  These steps are suggested for dealing with difficult issues or situations:

1. Present your concern to the Extension staff member or volunteer in a timely, respectful and responsible manner. Be willing to meet and discuss the issues of concern directly with the individuals involved.
2. Either party may request a formal meeting that may include a mutually agreed upon third party facilitator.
3. If there is continued conflict after step two, the volunteer or staff member may send all relevant documentation to the appropriate UMCE Program Administrator.
4. The Program Administrator will respond on an individual, case-by-case basis.

2/7/02

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